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The Support, Maintenance and Operation centers on site or remote cover the whole of the Data Center infrastructure perimeter.
The uQuidIT.co service center is a centralized organisation, relayed on the local or international level, and available on-site or remotely with a on-call service 22h/24, 5d/7.
Our experts operate thanks to tools and processes involving the logistics, technical diagnosis and partners escalation.
The modular services offer of uQuidIT.co rests on an approach structured around the ITIL V3:
Operations are broken-down into processes and skills in order to manage the different roles and responsabilities of each person.
MANAGED SERVICES, a high performance managed deputation.
The SOC offers a portefolio of dedicated or mutualised managment services, operation and monitoring letting the customers free to control and monitor regularly the services.
More than 90 % of incident have been proactively detected. Architecture de
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