Technical Support A specialised team to assist you provides their customers with a proactive and reactive service center based on the expertise of their team and a wide range of telecom, network and safety solutions.

To access these services, each customer can reach a single contact with a phone number, a website or the Service Delivery Manager responsible for the tracking of the service.

Through this contact, the customer can access the means, ressources and process implemented in the SOC and in the reactive support center.

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Our perimeter


The Support, Maintenance and Operation centers on site or remote cover the whole of the Data Center infrastructure perimeter.


The service center is a centralized organisation, relayed on the local or international level, and available on-site or remotely with a on-call service 22h/24, 5d/7.

Our experts operate thanks to tools and processes involving the logistics, technical diagnosis and partners escalation.


The modular services offer of rests on an approach structured around the ITIL V3:

Operations are broken-down into processes and skills in order to manage the different roles and responsabilities of each person.

Managed services

MANAGED SERVICES, a high performance managed deputation.

The SOC offers a portefolio of dedicated or mutualised managment services, operation and monitoring letting the customers free to control and monitor regularly the services.

More than 90 % of incident have been proactively detected. Architecture de

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The Company